CX Academy

We’ve created a practical, customer-centric, action-based learning opportunity for CX leaders, leveraging our 50+ years combined experience and that of peers and other CX experts.

This program is for

Existing leaders looking to build their skills and learn new ways to solve problems

New leaders looking to develop their customer experience leadership skills

New and existing leaders looking to connect with their peers

Annual Membership Includes:


  • One pre-commencement consultation
  • Two 1-on-1 executive coaching sessions
  • One annual review and reflection session


  • Diagnostic of a business problem of your choice
  • Discussion with your team on results/potential actions


  • Six roundtable discussions with other CX leaders (five sessions virtually and one annual in-person dinner)
  • Case studies and guest speakers


“Monthly meetups with fellow CX professionals were fantastic. They were a great way to pause, reflect, and recharge. The diverse group allowed for insightful experience sharing. Laura’s professional coaching was invaluable, helping us implement new ideas and refresh our mindset. Highly recommended for anyone in CX seeking growth and inspiration.”

Jodee A

“I always thought that I wasn’t fit for leadership because I wasn’t ‘tough’ enough. Under PJ’s guidance I learnt how to plan for success; how to be a leader in my own style; how to connect to my work and create purpose for myself; and, most importantly, how to understand people. I now have the confidence to speak up; challenge the norm; and back myself.”

Jess R