Our Services

What WE Do

Customer Experience (CX) Consultancy 

We work hand-in-hand with our clients in the following areas:


  • Undertaking CX maturity / current state assessments
  • Developing CX future states, strategies and priorities, and the roadmap to deliver on those strategies
  • Linking CX strategies to other company priorities

Measurement and Research

  • Understanding what matters most to customers
  • Designing or refreshing “Voice of Customer” (VOC) measurement programs
  • Introducing or changing VOC SaaS platforms
  • Bringing the “VOC” and “Voice of Employee” into the way of working
  • Measuring the impact of CX change


  • Supporting the design and introduction of Journey Analytics platforms and programs
  • Identifying key pain points and opportunities for customer experience improvement
  • Objectively prioritising the list of improvement possibilities

design and improvement

  • Developing CX improvement roadmaps

  • Designing CX improvements using collaborative, innovative customer-centred design tools and techniques

  • Supporting organisations to deliver prioritised CX improvements

  • Establishing CX governance frameworks and forums

people and culture

  • Building CX capability

  • Undertaking customer-centric culture assessments

  • Designing organisation-wide customer-centric cultural change programs

  • Engaging leaders and leadership teams on the customer-centric cultural journey


  • Providing 1:1 CX executive and leadership coaching

  • Facilitating small group CX coaching sessions

  • Facilitating corporate CX learning programs

Thought Leadership

  • Sharing CX Best practice

  • Providing thought leadership on all things that matter to the ‘Customer Experience’